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Water Bill

If you are having difficulty paying your water bill or you have received late fees on your bill because of delay in mail being delivered, please contact us at (216) 529-6820, option 2.

For water main emergencies occurring outside of normal service hours (Monday to Friday, 9:00 AM to 4:00 PM), please call (216) 521-6773.

Water Bill Payment Methods

The Lakewood Division of Utility Billing offers several convenient ways to pay your water bill:

In-Person

You can pay by cash, check, money order, credit card, or debit card in our office during normal business hours. You may also deposit a check (no cash) into our drop box, which is located under the second window from our door.

Pay Online

You can make an online payment through an Automated Clearing House (ACH) electronic funds transfer. Visit our online water bill payment portal to pay online.

By Phone

You can pay with a credit or debit card by calling (216) 529-6820 and choosing Option 2. We accept Visa, Master Card, Discover, and American Express.

Mail

You can mail payments made by check or money order to our office directly or to our PO Box. If your bank offers a bill payment service, we can accept payments via this method—but please be sure to include your account number (as printed on your bill) in the memo section.

Bank Draft

Please call (216) 529-6820 and choose Option 2 for more information.

For answers to additional payment-related inquiries, please see our Water Bill FAQ Page.